AMC & Support
Support that keeps systems performing.
Annual maintenance contracts, remote support and lifecycle management for smart homes, buildings and hospitality systems, including systems we did not originally install (subject to an assessment).
Why AMC
Smart systems are living systems.
Devices age, apps update, networks change and families grow. An AMC keeps your automation, security and network running as intended, with planned maintenance, fast remote help and a team that knows your system.
What is included
Preventive maintenance
Scheduled visits to inspect panels, devices, batteries, network equipment and backups.
Remote support
Secure remote diagnostics and programming changes, often resolving issues without a site visit.
Health monitoring
Periodic checks of controllers, network and connectivity to catch faults early.
Updates & backups
Managed firmware and software updates and up-to-date configuration backups.
Scene & programming changes
Adjust scenes, schedules and user access as your needs evolve.
Priority response
Defined response times and escalation paths, set out clearly in your AMC agreement.
Scope, visit frequency and response times are agreed per site and documented in each AMC agreement.
Choosing an AMC
What a smart home AMC in Dubai should cover.
A defined system scope
The contract should list the systems covered: lighting control, AC integration, curtains, CCTV and intercom, audio-visual, the network and the automation controller. Anything outside the list should be clear before signing.
Preventive visits
Planned visits check panels, power supplies, gateways, firmware, backups and the network, so faults are found before the family notices them. Dubai heat and dust make rack ventilation and equipment temperatures worth checking regularly.
Remote support
Many issues, such as a scene that needs adjusting or a device that has dropped off the network, can be resolved remotely when secure remote access is set up during onboarding.
Backups and documentation
Programming files, network configuration and device schedules should be backed up and kept current, so the system can be restored or extended without starting from scratch.
Updates and changes
Apps, firmware and phones change over time. An AMC should say how updates are tested and applied, and how small changes such as new scenes or users are handled.
Third-party systems
If the system was installed by another company, an audit comes first. Fortue can take on systems it did not install, subject to that assessment and access to the existing documentation.
Related: home networking, KNX systems, upgrading existing systems.
How it works
From audit to lifecycle care.
- 01
Assess
Site survey and system audit, including third-party installations.
- 02
Propose
A clear AMC scope and schedule for your system.
- 03
Onboard
Documentation, backups and remote-access setup.
- 04
Maintain
Planned visits and health checks.
- 05
Improve
Recommendations and upgrades over the lifecycle.
Questions
Smart home AMC: questions
What does a smart home AMC include?
Typically preventive maintenance visits, remote support, firmware and software updates, backups of programming and network configuration, and an agreed response for faults. The exact scope is defined per system.
Can Fortue maintain a system installed by another company?
Yes, subject to an assessment of the existing system and access to its documentation where available.
Which systems can be covered?
Home and building automation (including KNX and Zigbee), lighting control, AC integration, curtains, security, audio-visual and the network can be included, depending on the installation.
How is support provided?
Through planned site visits and secure remote access set up during onboarding, so many issues can be resolved without a visit.
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